Online Appointments
Making an Appointment
Our receptionists are your link with the health care team and are here to help you make the appointment that suits you best. In doing so they may need to ask you one or two questions to judge the urgency of your request and the most appropriate health professional for your needs.
Any information you give will be treated in the strictest confidence.
Our reception team do a difficult job; please treat them with patience, respect and courtesy at all times.
For all appointments call 01420 562922
Home Visits
The doctors will always visit patients at home if they are too ill to attend the surgery.
Home visits are for housebound or immobile patients.
Please give some idea of the nature and urgency of the problem to the Receptionist so the doctors can organise their rounds accordingly.
You may be visited by your usual doctor or by the doctor on call for that day.
Please telephone the surgery 01420 562922 with requests for a home visit – before 10am if possible.
Please remember that home visits are only for patients whose illness prevents them from visiting the surgery. Many of the things your doctor needs to provide treatment, including access to your medical records, are only available at the surgery. Your doctor can usually see several patients at the surgery in the time that it takes to make a single housecall.
Telephone Advice
If you wish to speak to a Doctor or Practice Nurse, please tell the Receptionist and they will arrange for one of them to ring you back.
Please provide a contact number and times when you will actually be contactable. Please also try to give some idea of the urgency of the request, and if it involves someone else, their name, so that their notes may be to hand.
These calls are usually made before or after surgery times i.e. 11.30am-12.30pm or 2.00-3.30pm.
Please remember the Receptionists are not trained to give medical advice
If you need help when we are closed
If you need medical help when we are closed, use NHS 111 online or call 111. NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
North Hampshire Urgent Care : Out of Hours Service NHUC provides out of hours urgent medical care for people who are feeling unwell and are not able to see their own doctor because the surgery is closed. Out of Hours is after 6:30pm until 8:00am every day, plus weekends and bank holidays.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
Chaperones
If you would like to have a chaperone present during your consultation please let the patient co-ordinator or doctor know and this will be arranged for you.
Make appointments online
We are pleased to announce that it is now possible to book certain routine appointments online. If you would like to sign up to book your appointments online, please contact Reception. If you have already signed up for online access to your appointments, please click the link above.
Should you need further help, we can be contacted by phone during our normal working hours on 01420 562922.
Types of appointment
Routine appointments
We offer a range of appointments which can all be booked with an available doctor or nurse up to one month in advance . These can be arranged for early mornings(see below), mornings or afternoons.
Urgent appointments
Patients with urgent problems will be triaged by the duty doctor, with the aim of resolving the problem according to need and within 24hrs.
Nurse appointments
Pre-booked with reception
Appointment length
Our appointments are normally ten minutes long and for one person only, so please be aware that the doctor may ask you to book an additional appointment if they are unable to deal fully with your needs in the allocated time. If you are aware that you require extra time for a particular issue, please mention it to reception when you book your appointment.
Cancelling or Changing an Appointment
If you are unable to attend an appointment please let us know in plenty of time to assign your appointment time to another patient.
Registered for online services?
If you are registered for online services then you can cancel the appointment and re-book all at the same time
Missed appointments or Did Not Attend appointments are an ongoing issue across the NHS. Recent estimates suggest more than 15 million appointments are missed annually in England. Approximately 7.2 million of these are missed appointments with GPs, costing NHS England £216 million per year. If you are unable to attend your appointment please let us know as soon as possible.
To cancel your appointment:
- use your NHS account (through the NHS website or NHS App)
- phone us on 01420 562922
- reply CANCEL to your appointment reminder text message
- If you are late for an appointment you may be asked to re-book.
Emergencies
What is an Emergency?
Whatever the time of day, if you or someone else experiences the symptoms below and you feel it is so serious that it cannot wait, go to the nearest Accident and Emergency Department or call 999. Hospitals with Accident and Emergency Departments are located at Basingstoke (NHH) and Winchester (RHCH).
Symptoms include;
Non-blanching rashes (the glass test)
Possible anaphylactic shock (swelling of mouth and throat)